Small Business Marketing, Empathy in Marketing, Marketing Strategy, Business + Life Lessons Suzi Worley Small Business Marketing, Empathy in Marketing, Marketing Strategy, Business + Life Lessons Suzi Worley

Reflecting Back: January's Unexpected Twists and What They Taught Me About Heart (and Healing) in Business

January's ice storm and Mom's recovery reminded me of a big lesson: In small business marketing, technical excellence gets the win, but real heart—listening deeply, over-communicating kindly—builds unbreakable loyalty. If your marketing feels stuck, here's how empathy turns one-offs into long-term partners. Practical takeaways from my desk to help your business grow with genuine connection.

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